TERMS AND CONDITIONS 

Last updated and effective: October 2025

The terms, conditions, policies and notices contained in this document (these “Terms”) apply to the website operated by Lodge Manufacturing Company (“Lodge”), including without limitation all services, products, content, features and functionality available through it (the “Site”). Any reference to “we”, “us”, or “our” in these Terms shall refer to Lodge. Please read these Terms carefully before using the Site.

BY ACCESSING OR USING THE SITE IN ANY WAY, INCLUDING WITHOUT LIMITATION, BROWSING THE SITE, USING ANY INFORMATION AND/OR SUBMITTING ANY CONTENT OR PERSONAL INFORMATION VIA THE SITE, OR BY CLICKING ACCEPT OR AGREE TO THE TERMS OF USE WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, ACCEPT AND AGREE TO AND ARE BOUND BY THESE TERMS INCLUDING DISCLAIMERS OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, AND A CHOICE OF TENNESSEE LAW AND ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO OUR PRIVACY POLICY.

THESE TERMS INCLUDE A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO THE SITE TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. THE ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, AND A JURY WAIVER.

ACKNOWLEDGEMENT

You acknowledge (a) that you have read and understood these Terms and (b) that these Terms have the same force and effect as a signed agreement.

1.    SITE CONTENT

(a)    Except as otherwise provided by a third party, all content on the Site is © 2019 Lodge and/or its licensors. LODGE CAST IRON, LODGE and other trademarks used on the Site are trademarks of Lodge or our licensors. The Site contains copyrighted material, trademarks, service marks, trade dress, and other proprietary content, including but not limited to, text, software, applications, sound, photographs, buttons, images, logos, video, and graphics (the “Content”), and the entire selection, coordination, arrangement and “look and feel” of the Site and the Content are copyrighted as a collective work under copyright laws (collectively, “Intellectual Property Rights”).
(b)    Neither these Terms nor your use of the Site transfers any right, title or interest in the Site, Content, or Intellectual Property Rights to you. We and our third-party licensors retain all of our and their respective right, title, and interest to the Site, Content, and Intellectual Property Rights. Any rights not expressly granted are reserved.
(c)    Except as expressly provided in these Terms, you may not use, modify, republish, frame, print, display, perform, reproduce, license, transfer, sell, assign, post, transmit, distribute, reverse engineer, create derivative works from, or otherwise exploit any Content or information from the Site, in whole or in part, without our express written permission.
(d)    [The Site is available worldwide to anyone with Internet access; provided that certain functionality may not be available to you depending on where you are located. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service, or other unforeseen circumstances. Further, a reference to a product or service on the Site does not imply that the product or service is or will be available in your location. The Content of the Site is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. The Site is provided from the United States of America, and all servers that make it available reside in the United States or in the United Kingdom. The laws of other countries may differ regarding the access and use of the Site. We do not make any representations regarding the legality of the Site in any other country, and it is your sole responsibility to ensure that your use complies with all applicable laws.] 
(e)    Certain materials on the Site may be furnished by third parties. Certain products, services, or company designations for companies other than us may be mentioned in the Site for identification purposes only. Third-party trademarks, trade names, logos, product or services names contained on the Site are the trademarks, registered or unregistered, of their respective owners.
(f)    Nothing contained in these Terms shall be construed as conferring any other license or right, express or implied, under any of our intellectual property rights or under any third party’s intellectual property rights. Any rights not expressly granted herein are reserved.

2.    ACCOUNTS; MOBILE TERMS AND CONDITIONS

(a)    Account Creation. In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. Children under the age of eighteen (18) shall not use, access, or place orders on the Site. You acknowledge that you must be at least eighteen (18) years old to create and maintain an Account on the Site. You may be asked to create a username, a password, and to provide important contact information. If you register for an Account, you agree to: (i) submit truthful and accurate information; and (ii) you will update your information to maintain the accuracy of such information on an ongoing basis. You may delete your Account at any time, for any reason, by emailing us at info@lodgecastiron.com. We may, at our sole discretion, suspend or terminate your Account for any reason, without prior notice.
(b)    Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information, and you agree not to provide any other person with access to the Site through use of your Account login information. You are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. You shall never use another user’s Account for any reason without that user’s prior written permission. You may not transfer or assign your Account without first obtaining our express, written permission. YOU AGREE THAT WE SHALL HAVE NO LIABILITY FOR THE UNAUTHORIZED USE OF YOUR ACCOUNT.
(c) Mobile Terms and Conditions. Lodge offers its customers and users of the Site the opportunity to participate in Lodge’s mobile text program to receive certain messages from Lodge, including, but not limited to, mobile offers, customer support, and updates. By participating in the Lodge mobile text program and signing up for mobile offers, support services, and updates, you consent to receive future recurring automated marketing text messages to the mobile number provided, and agree that you will not send any prohibited or offensive content to Lodge. Message and data rates may apply. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). To opt-in, text LODGE to 37380. You’ll receive messages from Lodges, including promotions, events, and information about our products. Message frequency varies. Message and data rates may apply. By opting in, you authorize Lodge to deliver marketing messages using an automatic telephone dialing system and consent to these Terms. YOU ARE NOT REQUIRED TO OPT IN AS A CONDITION OF PURCHASING ANY PROPERTY, GOODS, OR SERVICES FROM LODGE.

To get help, text HELP to 37380. Message and data rates may apply.

To be removed from the Lodge mobile text program, you must text STOP to 37380 to opt-out. Message and data rates may apply. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Additionally, we may provide our customers the opportunity to chat with our customer care team via text message.  This process will apply to customers who reach out to our support or customer care team, and will not involve any marketing messages, provided that the same terms applicable to mobile messaging set forth herein will continue to apply.   Customers will be provided the opportunity to opt-in to text messaging as an alternative to other support methods, and may opt-out at any time as instructed.

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the mobile program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the user opt out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

3.    JOB OPPORTUNITIES

The Site includes capabilities for you to submit information in order to apply for a job with Lodge. Any job-related information does not represent an offer for a position, and no obligation is assumed or implied on the part of Lodge by receipt or examination of your information or application. To the extent you provide any information, including personal information, you acknowledge that by submitting any job related information or documents, you have read, understand, acknowledge and agree to these Terms of Use and the Privacy Policy, and you represent and warrant that such information is only your own information, and the use of such information by Lodge will not violate the rights of any third parties or violate any applicable law. You are solely responsible for and hereby warrant that the information you submit is accurate and does not contain any misrepresentations or fraudulent information.

4.    FORUMS

(a)    There may be forums, bulletin boards, public commentary, product reviews, discussion threads or blogs (the “Forums”) on the Site. These Forums offer an opportunity for communication and information sharing among a variety of participants. The following are guidelines for participation in the Forums, which apply both to content and hyperlinks to external sites posted by Forum contributors:
(i)    Any comments, content, messages, text, opinions, suggestions, ideas, materials (including without limitation photographs and graphics) and other submissions (“User Submissions”) that you send to us or otherwise post, upload, submit, display, publish or share (hereinafter “post”) through the Forums are not confidential.
(ii)    User Submissions that are abusive, vulgar, racist, slanderous, false, libelous, harassing, misleading, irrelevant, or otherwise objectionable, as Lodge determines in its sole discretion, are prohibited. Any post that calls for unlawful or illegal behavior or might result in harm to others is not allowed.
(iii)    User Submissions do not represent the professional advice or opinions of Lodge or its staff. The results of any actions you take based on the advice you find in the Forums are your responsibility alone. You are solely responsible and liable for all activities conducted by you in such Forums and for the content of your User Submissions. You agree that you will not seek to hold Lodge liable for the User Submissions of others.
(iv)    Users are solely responsible for ensuring that they do not act in any manner which constitutes, or forms a part of a course of conduct amounting to, a violation of any state, federal or other applicable competition law.  If you violate these Terms, you may have your access to the Forums suspended or may permanently be banned from using such Forums. In the event that any user has concerns that posted information is objectionable, the user is encouraged to contact Lodge.  
(v)    You are not allowed to upload, post or transmit any message, data, code or software that would violate the proprietary rights of Lodge or others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, or any trademarks or service marks used in an infringing fashion. You agree that your User Submission(s) will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right.   
(vi)    You are not allowed to post photos or video of any third party without their express permission. By uploading, transmitting or posting any User Submission on the Site or Forums, you warrant that you have express permission from all persons appearing in the media.  
(vii)    You are not allowed to upload, post or transmit any materials, data or media through the Forums that includes your personally identifiable information (“PII”) or the PII of any third party (such as social security numbers, account numbers, addresses, phone numbers, employer references, etc.).  
(viii)    You are not allowed to post any advertisements or solicitations of business, chain letters or pyramid schemes, or to post the same posting more than once.

(b)    Enforcement. We have no obligation to monitor any Forums on the Site. However, we reserve the right to review, modify, distribute, remove or delete any User Submissions posted in the Forums, without notice and at our sole discretion, and whether or not we monitor, we have no obligation to review, modify, distribute, remove, delete, or report User Submissions at any time, or from time to time. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at our sole discretion.  

(c)    Perpetual License. By posting any User Submission, you grant Lodge a perpetual, non-exclusive, worldwide, irrevocable, royalty-free and fully sub-licensable license to use, copy, print, display, reproduce, modify, edit, adapt, translate, publish, post, transmit, create derivative works from, incorporate into other works, and distribute such User Submission, and any ideas, concepts, know-how or techniques contained therein, in its entirety or in part for any purpose in any media, whether now known or hereafter developed without restriction and without notice or compensation to you.  You grant Lodge the right to use your name and likeness in connection with any such use of your User Submission(s), but we are not obligated to identify you in connection with any such use.

(d)    Feedback. We do not seek or accept unsolicited ideas or suggestions relating to the development, design, manufacture or marketing of our products. We also do not solicit or agree to pay for your creative ideas. If you choose to submit feedback, you acknowledge and agree that you do so voluntarily without creating any contract or confidentiality obligations. The content of your User Submission, including but not limited to remarks, suggestions, ideas, graphics or other content, is and shall remain the sole property of Lodge.

(e)    Rights to Provide. You also certify that any person appearing in the User Submission has authorized Lodge to use, copy, print, display, reproduce, modify, edit, publish, post, transmit, and distribute the User Submission in its entirety or in part. You represent and warrant that you will not provide any User Submission to which you do not have the full right to grant the license specified in this Section. You represent and warrant that we are free to exercise our rights to your User Submission(s) if we so desire, without obtaining permission or license from any third party and without reference to you or any other person. We are not obliged to maintain back-up copies of any material submitted or posted on the Forums. You agree to indemnify Lodge and its employees, affiliates, and directors from any and all claims and losses, including attorneys’ fees, arising from any and all User Submissions you post and for any failure to comply with the Terms.  

5.    ORDERS

(a)    Product Availability. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available at any particular time. Products included on the Site may be unavailable, may have different attributes than those listed or may actually carry a different price than that stated on the Site. In the event a product is listed at an incorrect price due to typographical error or error in pricing or other information, we will have the right to cancel orders of any such product, whether or not the order has been confirmed and/or your credit card or other payment method has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will refund any such charges within a commercially reasonable period of time after cancellation. The actual color of products you see will depend in part on your computer system, and we cannot guarantee any color or texture or detail of actual products will be accurate. In no event will anything contained in these Terms or any area of the Site be construed as a representation or guarantee with respect to any content, services or products. We do not guarantee the accuracy, completeness or usefulness of any descriptions or other content. Further, we do not endorse, and are not responsible for, the accuracy and reliability of any opinion or statement made on the Site by any third party, including but not limited to, on the Forums. In addition, we may make changes to information about price, availability or other product attributes without notice. We reserve the right, without prior notice, to limit the order quantity on any product or service, to refuse service to any customer or to cancel any order, including after it is submitted.

(b)    Order Acceptance. The Site may provide an invitation for you to make us an offer to buy the items described. When you submit an order, it constitutes an offer to us, which we accept only by shipping the item(s) ordered. Internet orders generate an automatic order confirmation email. These automatic order confirmation emails do not constitute our acceptance of the offer, and we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We also may require additional verifications or other information prior to the acceptance and/or shipment of any order. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

(c)    Promotions and Coupons. Without limiting the foregoing, we reserve the right to refuse or cancel any order placed using any coupon, discount or promotion (“Coupon”) that is erroneous in any way and/or was not distributed to you, as evidenced by our records. The coupon or promotion may be subject to additional or different terms (“Coupon Terms”), and the Coupon Terms control over these Terms. If there are no Coupon Terms, these Terms apply, and the Coupon: (a) is valid only at the website identified in the Coupon and at no other store; (b) applies to in-stock merchandise only and not to gift cards or services; (c) is not valid for cash or cash equivalents; (d) is limited to one per person; (e) must be entered at checkout and/or in your account to be redeemed; (f) may not be combined with any other coupons or offers; (g) may only be used once; (h) expires on the later of one year from the date of issue or the date required by applicable law; and (i) cannot be reproduced, modified, sold or traded or used to pay any tax, such as sales tax, shipping or any value added service. We reserve the right to limit, change or cancel any Coupon or associated order, without prior notice, even after you have attempted to redeem the Coupon or placed your associated order.

(d)    Secure Ordering. Prices shown on a product’s information page do not include any credit card or other processing fee, sales tax, or shipping fees, which will be added to your total amount owed at the time of payment processing. By placing an order on the Site you agree to pay the final total amount shown upon checkout. Lodge uses Secure Socket Layer (SSL) technology for secure Internet transactions. All of your information is encrypted. To protect your information once it is received by Lodge, firewalls are designed to keep information safe and inaccessible to other Internet users. To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters “https” (rather than “http”) located in the URL address window at the top of your browser will indicate that you are using a secure browser. The Site connects you to a third party site to enable you to pay for your order. Your use of such third-party site is subject to your assent to these Terms herein and any terms or policies provided by the third-party processing feature through the Site. Lodge is not liable for any errors or incomplete payment processing resulting from your use of the third-party payment processing website. By placing an order on our Site, you represent and warrant that you are authorized to use the payment card, that the information is correct, and that you authorize Lodge and its third-party payment processor to charge, place a hold, and collect all unpaid charges related to your purchase.

(e)    Shipping. In the event that we are unable, in accordance with standard common courier policies or due to supply shortage for any reason, to effect delivery at the address provided by you within thirty (30) days of shipment, we may elect to cancel your order. With respect to the shipment of products and services sold through the Site, risk of loss and title for items purchased from the Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. If you have a shipping claim to file for a Lodge order, contact info@lodgecastiron.com, and a Customer Care Associate will assist you with filing the claim with the carrier. It also is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Site.

(f)    Order Cancellation and Returns. Once an order has been submitted on the Site, it cannot be canceled or altered. For information on product returns, please see https://www.lodgecastiron.com/contact

(g) Custom Ordering. Subject to the above terms and conditions, Lodge may from time to time offer customizable products for sale on the Site. More information can be found at the links for those products on the Site. It is very important to carefully review your custom design before purchasing. We will NOT be able to return items due to mistakes in your reviewed and submitted design. Further, if your design does not meet our guidelines, we have the right to cancel the order.  All submissions are subject to the use restrictions contained herein, and we will not allow profanity, hate speech, sexual content, violence, plagiarism, political language, registered trademarks, or any other objectionable words or phrases. Lodge has the right to reject and cancel any order that does not adhere to our order guidelines or these Terms. At Lodge, we believe in protecting creativity and intellectual property — yours and ours. Anything you submit for customization will only be used to make your order. You may only submit content that complies with our guidelines and these Terms, which prohibit profanity, objectionable words or phrases, or anything with a registered trademark. It is your responsibility to only submit content that you have permission to use. If we receive a DMCA notice, EU illegal content notice, or any similar legal request regarding your submitted content, we may be required to discontinue processing your order. If Lodge provides “templates” for custom orders, Lodge shall own and retain all right, title, and interest in and to said templates, but you will own the final design you create. Nothing herein, nor any custom order, grants you any right in or to Lodge’s intellectual property. We are unable to guarantee exact shipment times, but we will update you once we receive your order and when your order ships. All custom products are considered final sale. We will NOT be able to accept returns of custom products. Please triple check your custom design before purchasing, including for typos and dates. We cannot accommodate changes once the order has been placed.   LODGE RESERVES THE RIGHT TO REJECT ANY NON-COMPLIANT CONTENT AND CANCEL YOUR ORDER. FAILURE TO ADHERE TO THESE TERMS AND THE CUSTOM ORDERING GUIDELINES MAY RESULT IN YOU BEING PROHIBITED FROM ORDERING ANY CUSTOM PRODUCTS OR ACCESSING THE SITE. ALL ORDERS ARE SUBJECT TO THESE TERMS.